The chronicle of a typical pharmacy of the Vancouver Downtown Eastside. Tailored to the needs of the residents of this neighborhood, East Hastings pharmacy dispenses a limited type of medication to its clients, such as methadone, a daily treatment aiming to reduce withdrawal symptoms in people addicted to heroin. As most clients in those pharmacies don’t have “carry privileges”, they have to attend the pharmacy everyday to take their medication witnessed by the pharmacist. The complex relationship between pharmacist and patient is exposed: the necessity for the clients to “clock in” everyday, the difficulty for the pharmacist to keep a professional distance in the midst of sometimes dramatic exchanges with the same patients day after day.